Interlakes Community Caregivers

COVID-19 Policies

The Mission of Interlakes Community Caregivers is to provide support services and information for our Neighbors to assist them in their daily lives.  It is our goal to fulfill this mission and to also ensure the safety and health of all our Volunteers, Neighbors, staff and the communities we serve – especially during this difficult time of the COVID-19 Pandemic. 

As the Governor of New Hampshire and public health officials continue to adjust their guidelines, ICCI has adopted the following policies that we ask all of our volunteers and Neighbors to adhere to until further notice.  As always, please use your judgement and only volunteer when you feel comfortable with the risks.  No matter how hard we try to control the circumstances, there will always be an inherent risk of infection and spread of COVID-19 while sharing a ride or doing errands. 

Please refer to CDC for more information about who is at increased risk for severe illness and how to reduce your vulnerability.  Please also reach out to Executive Director Rachel Saliba at [email protected] if you have any concerns or would like more information about the following policies:

COVID-19 Testing – We encourage all of our Volunteers to be tested for COVID-19. 

Face Masks – We require all of our volunteers and Neighbors to wear face masks when they are together at all times.  ICCI will supply you with face masks if you need them (see below for how to wear your face mask).

Hand Washing – We encourage everyone to wash their hands and/or use hand sanitizer as often as possible.

Social Distancing and Ride Services – We request that you maintain a distance of 6 feet from others as much as possible.  This is difficult to do while assisting someone getting in and out of a vehicle so we ask that the following protocols are followed.  Until further notice, pickup trucks and other vehicles must have 2nd row seating large enough to accommodate an adult.  

The protocol for providing a ride service is as follows: 

  • Volunteer sanitizes the inside of the car where it is touched before and after the ride.
  • Neighbors sit in the backseat, passenger side.
  • A window is opened in the car to allow airflow.
  • Face masks are worn by everyone.

COVID-19 Screening – Volunteer Coordinators will screen all Neighbors with the following questions.  If a Neighbor answers yes to any of the questions or has any of the symptoms on the day of their ride, the Neighbor will be asked to reschedule their appointment.  We also ask any volunteers who experience any of these symptoms to please let ICCI know right away.

Screening questions of neighbors to determine potential illness:

  • Have you tested positive for COVID-19 within the last 14 days?
  • Are you sick today with a fever over 100.4 degrees, cough or difficulty breathing that is new in the last two weeks?
  • If so, do you need urgent medical assistance?
  • Are any members of your household sick today with a fever over 100.4, cough or difficulty breathing that is new in the last two weeks?
  • Have you recently experienced a sudden loss of taste and smell?
  • Have you experienced new muscle aches or chills?
  • In the last 14 days have you or anyone in your household been in the same indoor environment as a person who has been diagnosed with or is suspected of having COVID-19?

Update on our services:

  1. Grocery Shopping / Errands / Prescriptions / Personal Appointments – We will continue to offer pick-ups for our Neighbors and we will also accept requests from our Neighbors to be taken along.  As always, Volunteers can sign up for requests depending on their personal comfort level.
  1. Local or in-State Medical Appointments – We continue to offer rides to medical appointments.
  1. Out of State Medical Appointments – We are accepting critical requests only for rides to out of state medical appointments on a case by case basis and will depend on Volunteers’ comfort levels.
  1. Friendly Visits – We are accepting friendly visit requests on a case by case basis and will depend on our Volunteers’ comfort levels. Social distancing and face mask requirements must be adhered to and we encourage the visits to take place outdoors as much as possible.
  1. Nursing Home/55+ Communities– These have been the hardest hit and are beginning to allow visitors.  Volunteer Coordinators will do their best to learn the latest protocols at relevant facilities and add them to the Trip Note for volunteer guidance.  The Volunteer Coordinators will also ask the Neighbor requesting the ride to be sure they have scheduled the visit with the facility.  The office will keep a running list of Nursing Home/’s COVID protocols for use by coordinators.

As always, please reach out to Rachel Saliba at [email protected] and/or Audrey Wedick [email protected] at as we continue to adapt to the evolving science and data regarding COVID-19.  We will work diligently to keep this policy up to date as the guidance from the Governor and CDC changes.

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